The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Responsibilities
- Provide timely responses to all electronic or in person inquiries, quote requests, and answer customer questions about products, prices, and availability in accordance with agreed upon SLA’s.
- Utilize business system to process quotes, orders, factory orders, cancellations, provide tracking requests, shipment method changes, and other transactional changes.
- Project a helpful and confident attitude when working with internal and external customers.
- Report customer complaints, non-conformances, and errors in compliance with Quality System
- Ongoing training on business system, product information, personal, and professional growth
- Monitor system widgets daily and ensure accurate order entry and processing.
Qualifications
- High School degree or GED required, Two- or four-year degree preferred.
- Similar role 2 years’ experience
- Ability to work independently and as part of a team.
- Strong phone presence and experience making calls.
- Customer service focus with prompt response time to customer needs
- Strong verbal and written communication skills
- Strong computer skills and prior experience with an ERP database (preferred)
- Excellent organizational skills and attention to detail
- Strong analytical and problem-solving skills
- Ability to act with integrity, professionalism, and confidentiality.
- Proficient in Microsoft business applications (Word, Excel, PowerPoint, and Outlook)
